Yesterday I was speaking to a former employee who has recently taken over a new team. During our discussions we were talking about performance management and how to develop the metrics that he is going to use. Initially he was thinking about rolling out metrics to each person. As a new manager coming in I warned him that this approach needs to be sensitive as the people who really care about the business are going to take this personally.
Today he called me back and has made a decision to address each one individually. As you think about performance development and management this is the best approach to take. Unfortunately, Corporate America in most cases has to play the role of being fair and consistent to avoid litigation.
As a manager and a leader I would challenge each person to establish a system in which they are coaching their team to higher results. As the results increase begin to set stretch goals for each person individually. Since each person has different motivations you will find this process time consuming but ultimately more rewarding.
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