Challenges

Challenges happen each day when you work with the public. People in this day in age want things now and cannot understand why things have changed over the course of time. The changing business world is causing corporations to change become faster, more aggressive and some time this does not relate to better service. I had two situations that took place today in which the customer felt the service was not acceptable. However the customer in this case was wrong, although I can understand their frustration it does not justify how they decided to communicate in a professional setting. It never fails to amaze me at what money can do to people. The sense of power comes with money when actually power comes from respect.

I think respect and trust are what build power in the business world today. As I went to lunch with a former colleague I realized how important communication and trust can be. We have an outstanding relationship that has been built upon challenges that we faced together. We worked toward a common goal and the respect that we earned for each other is too large to measure.